Job Title: Technical Writer

Reporting to: Director, Marketing & Sales Programs
Location: 123 Commerce Valley Drive East, Markham, Ontario

Position Summary:

As a member of the technical documentation department, the successful candidate will develop enterprise software materials such as user guides, installation manuals, glossaries, etc. He or she will work closely with cross-functional project teams to deliver high-quality documentation. Additional responsibilities include participating in initiatives to improve information usability and delivery.

Responsibilities include:

• Developing or updating documentation to support company products, such as end user guides, installation manuals and troubleshooting guides, etc.
• Assessing complex user requirements and recommending format and structure which meets user needs and adheres to company specifications.
• Reviews, analyzes and interprets technical data.
• Independently plan, develop/coordinate, and design concise and easily understood written materials.
• Analyses documentation requirements to determine the impact and relationships with existing documentation.
• Revises and updates existing documentation and ensures accuracy, clarity and completeness of all documents.
• Determines illustration requirements, layout of tables and charts, and produces online content.
• Prioritizes work to meet timelines and business needs of the team according to timelines provided by Product Management.
• Builds and maintains effective relationships with clients such as product management, professional services, R&D, IT and marketing.
• Participates with management to regularly review processes to ensure changing needs of the business are met
• Proactively identify updates to internal processes such as review/approval, job aids, etc.

Experience required:

• B.A. in Applied Arts or English, Business / Technical Writing certificate, or equivalent work experience is required.
• 5+ years experience in the field of technical communication.
• Experience writing documentation for enterprise software products.
• Demonstrated ability to quickly grasp technical concepts.
• Strong knowledge of technical writing techniques and tools.
• Excellent planning, research, and writing skills.
• Strong verbal, written and interpersonal skills.
• Ability to contribute ideas to improve technical documentation.
• Strong analytical and problem-solving skills.
• Proficiency in Adobe FrameMaker, Acrobat and Distiller as well as Microsoft Office.
• Superior organizational and time management skills with a strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

How to Apply:

If you would like to apply to this position, please send your resume to Human Resources at hr@camilion.com with the subject line "Application for Technical Writer Position"

We thank all applicants for their interest in this opportunity. However, only applicants who are selected for an interview will be contacted.